FAQs

Standard delivery by NZ Post is included in all TRUE TASTE OF KIWI gift boxes. Rural delivery fee is +$4.50. Your order is tracked at the point of dispatch and again once it has been delivered. 

You will automatically receive an email confirming your order has been dispatched. It will include the NZ Post tracking number. 

We dispatch your gift with the best intention of it arriving on, or just before, your selected date. We suggest allowing 1-2 days for South island delivery, 2-3 days for North Island delivery and an extra 1-2 days for rural delivery. Please note that all delivery times are approximate and are guided by NZ Post. 

An automatic email confirming our receipt of your order will be sent to the email address you enter during the checkout process. 

Please check that you have correctly entered your email address. If you do not receive a confirmation email, or realise that you’ve made an error entering your email address, please give us a call on 021 171 7931 

Please check your spam/junk folder in case your email settings send our emails there. 

Definitely, you can choose to ship to multiple addresses from a single order. 

After you have selected which TRUE TASTE OF KIIWI gift boxes you would like to send (you can choose any number and combination of gift boxes) follow the standard check out process and you will be asked ‘Do you want to ship to multiple addresses’. Tick this box and you will be asked to enter the shipping addresses. Click on the ‘add new address’ and fill out the first set of delivery details. Once you have done this the check out area will split your order and you can continue to add  further delivery details. 

Please do give us a call on 021 171 7931 if you need any assistance at any point through the ordering process. 

When ordering multiple boxes you can personalise each message by including the recipients name in the message and we can match the card/message to the delivery details.  

Of course you can. 

Whether it is a swap out, or substitute of an item(s) in a standard gift box, or you would like to send a totally personalised, one off gift box, then we are more than happy to accommodate your needs. 

Please give us a call on 021 171 7931 to discuss your needs or  contact us via email at info@truetasteofkiw.nz  

At TRUE TASTE OF KIWI sustainability is important to us, especially with so many gifts and items that come with excess or unnecessary packaging. We make sure that we carefully consider the packaging that we and our suppliers use. 

We use stylish white gift boxes that are sturdy enough to be re-used again and again, either for gifting to someone special or for storage/organisation in your home. The ribbon and wooden wool (used to protect the gift box contents) are also suitable for re-use. 

The NZ Post courier bags are made with a minimum of 80% recycled material. 

Firstly, all the gift items included in our TRUE TASTE OF KIWI gift boxes are sourced from talented suppliers based in the South Island. Secondly we look for suppliers that you wouldn’t normally find in a standard high street shop. 

We know that there are many talented, artisan manufactures whose quality of goods at least matches, and in many cases out does, the better known names. We think they deserve to get their high quality goods out there for more people to enjoy. 

All food items are manufactured in food safe compliant premises with certification available. We even undergo audits and are certified, to ensure we care for the perishable items correctly. 

In the unfortunate event of a damaged package or item, TRUE TASTE OF KIWI  will arrange for a replacement gift or item to be sent. 

Please contact us by email at  info@truetasteofkiwi.nz or call us on 021 171 7931 within 24 hours of receipt of the gift with details of the damage.